Who we are

Royal Silk Holidays (referred to in these terms as “we,” “our,” “us”) with offices located at 594/6 Asoke-Dindaeng Road, Dindaeng, Bangkok, 10400, Thailand. We operates a service that enables users to research, find and book travel experiences in Thailand and surrounding countries. Our services are made available through royalsilkholidays.com.

What private data we collect and why we collect it

In the operation of our business, we collect and process private data in different ways. We may collect the private information you enter on our site, but we also collect information by recording your interaction with our website. For example, the use of cookies on this website. The private data we gather about you may include your name, email address, local phone number, booking details and other data you may provide us.

You are free to choose not to provide your private data to us, but in general, some private data about you is required for you to receive relevant offerings from us. We only collect and keep any private data you enter on our site, including your contributions. For example, to purchase tours, packages or services, it is necessary for you to give us your private data, including your name, address (if required), email address, phone number, and other individual person identifying information. If you do not provide private data, we cannot confirm your reservation or proceed with your booking. In some cases, we may also ask for travel documentation, such as passports, demographic data, including your country of residence, gender, age, etc.

You may have to provide contact and travel-related information for other people through our websites. If you purchase tours, packages or services for someone else through our website, you will need to submit that private information. You must have the consent of other individuals before providing us with their information.

We automatically collect specific data from your computer or mobile device when you visit royalsilkholidays.com.com (specifically Google Analytics)To assist us to analyze the usage of our websites and related services and to send more appropriate communications to you, we also gather and keep a record of your activity, such as content viewed, pages visited, and searches and reservations made.

How we use your private data

We use the private information that we collect about you only for particular purposes. This includes, but is not restricted to offer our services to you, including your access to and usage of our site and to distribute your reviews, photos, and testimonials, inform with you about your reservation, to respond to your comments and inquiries, and provide customer service, inform you about modifications to our terms or privacy policy, ask you to give a review or take a survey, manage and improve our site and services, privatize your experience on our site, gauge interest in and develop our site and services, inform you about promotions and special offers, to let you participate in competition, protect, investigate and prevent fraudulent, unlawful activity, manage and protect our business and to resolve conflicts or troubleshoot problems.

We will only use your private data when the law allows us to. Most commonly for the following:

Marketing
We may send you marketing emails with information about promotions, destinations, and products, special discounts, campaigns, and other special deals that we believe that you will find relevant, enjoyable or educational. You will receive marketing emails from us if you have given consent, if you have inquired them, or if you purchased services from us and you have not opted out of getting marketing emails. If you are no longer wish to receive future email marketing and communications from us, you are able to opt out of future mailings and unsubscribe at any time by following the link included in each email.

Please be notified that, even if you opt out of receiving future marketing communications from us, you will still receive emails about your bookings, and purchases, and administrative and service-related. We reserve the right to send you announcements about services, administrative messages relating to our services.

Whom we share your data with
We may store the contribution and submissions you make to us, including but not restricted to your reviews, photos, and ratings, openly display them on our channels, show it to other users, and use it for promotional purposes. Please note that we do not take any type of responsibility for personal data you submit on our site using public channel such as comment area, and review area.

Suppliers
We share certain private information with our suppliers. Although we operate most of the tours independently, in some regions of Thailand our tours are operated by trusted partners. We provide information such as your name, local contact information, and pick-ups and drop-off preferences.

It would be best if you also were informed that some product or tour suppliers might need extra private data to determine whether you can participate in an activity.

Payment
Our booking system uses Paypal as a secure payment provider using a web redirect. We do not collect or hold any credit cards information. Your payment information is passed to PayPal and back to us using a secure connection.

Data Removal
You reserve the rights to the information relating to you. You can request the removal of all your data including booking information by sending an email to [email protected]

Cookies
When you visit our website, We use cookies for utilizing the full features of our website, booking system, and statistic information. We do not use cookies to collect any information that could identify an individual. You have full rights to delete your cookies after your visit to our website, change your cookies setting in your browsers or view our website in private/incognito mode

External Links
Our site may incorporate links to third-party sites, plug-ins, and applications. If you access other websites from the links provided on our site, the administrators of these sites may be able to collect information about you in accordance with their privacy policy.