Who we are
Royal Silk Holidays (referred to in these terms as “we,” “our,” “us”) with offices located at 594/6 Asoke-Dindaeng Road, Dindaeng, Bangkok, 10400, Thailand. We operates a service that enables users to research, find and book travel experiences in Thailand and surrounding countries. Our services are made available through royalsilkholidays.com.
What private data we collect and why we collect it
You are free to choose not to provide your private data to us, but in general, some private data about you is required for you to receive relevant offerings from us. We only collect and keep any private data you enter on our site, including your contributions. For example, to purchase tours, packages or services, it is necessary for you to give us your private data, including your name, address (if required), email address, phone number, and other individual person identifying information. If you do not provide private data, we cannot confirm your reservation or proceed with your booking. In some cases, we may also ask for travel documentation, such as passports, demographic data, including your country of residence, gender, age, etc.
You may have to provide contact and travel-related information for other people through our websites. If you purchase tours, packages or services for someone else through our website, you will need to submit that private information. You must have the consent of other individuals before providing us with their information.
We automatically collect specific data from your computer or mobile device when you visit royalsilkholidays.com.com (specifically Google Analytics)To assist us to analyze the usage of our websites and related services and to send more appropriate communications to you, we also gather and keep a record of your activity, such as content viewed, pages visited, and searches and reservations made.
How we use your private data
We will only use your private data when the law allows us to. Most commonly for the following:
We may send you marketing emails with information about promotions, destinations, and products, special discounts, campaigns, and other special deals that we believe that you will find relevant, enjoyable or educational. You will receive marketing emails from us if you have given consent, if you have inquired them, or if you purchased services from us and you have not opted out of getting marketing emails. If you are no longer wish to receive future email marketing and communications from us, you are able to opt out of future mailings and unsubscribe at any time by following the link included in each email.
Please be notified that, even if you opt out of receiving future marketing communications from us, you will still receive emails about your bookings, and purchases, and administrative and service-related. We reserve the right to send you announcements about services, administrative messages relating to our services.
Whom we share your data with
We may store the contribution and submissions you make to us, including but not restricted to your reviews, photos, and ratings, openly display them on our channels, show it to other users, and use it for promotional purposes. Please note that we do not take any type of responsibility for personal data you submit on our site using public channel such as comment area, and review area.
We share certain private information with our suppliers. Although we operate most of the tours independently, in some regions of Thailand our tours are operated by trusted partners. We provide information such as your name, local contact information, and pick-ups and drop-off preferences.
It would be best if you also were informed that some product or tour suppliers might need extra private data to determine whether you can participate in an activity.
Our booking system uses Paypal as a secure payment provider using a web redirect. We do not collect or hold any credit cards information. Your payment information is passed to PayPal and back to us using a secure connection.
You reserve the rights to the information relating to you. You can request the removal of all your data including booking information by sending an email to [email protected]